I'm Nicole, the process, optimization, and design mavin at Mountain 46. My mission is to help your business look good, run smoother, and grow faster as your virtual assistant.
From Business Insider to TikTok, it seems like hiring a virtual assistant is a rising trend that isn’t going away anytime soon. In the post-Covid-19 world, remote work has become a normal part of life for most and has opened up new employment opportunities for both individuals and companies. The way business outsource services has changed, and if you aren’t sure if hiring a virtual assistant is the right move for you, check out our article here!
If hiring a virtual assistant is the right decision for you, it’s important to note the work that goes into building an efficient and trusting relationship between you and your virtual assistant. A pillar of exceptional teamwork is having solid platforms to communicate with, from task tracking tools to building rapport, communication is the golden key to a successful work environment that works for everyone. Without these things, collaborating with someone outside of your business can seem anxiety inducing and somewhat overwhelming.
Identifying what support your business needs is the first step in not only looking for a virtual assistant who will fit your specific needs but paves the way to set clear goals and expectations. Your virtual assistant will only know what you want through what you communicate to them. Identifying what your business needs and deciding how to delegate those tasks will help guide your virtual assistant make sure they’re completing tasks to your satisfaction.
Your virtual assistant should be familiar with your goals and the processes you will both take to reach them. Clearly defining those goals and the expectations you have of their work will ensure everyone is working on the same page.
People communicate in different ways. It is important to establish communication channels between you and your virtual assistant that lend itself to the ways both people communicate best. From Slack to voice notes, there are so many platforms that work for different styles of communication. Explore your options and work out a communication system that prompts seamless interaction for all.
Another way to do this is to set up regular meetings or calls to check in with each other and discuss ongoing projects and relevant matters. Having a one-on-one conversation in real time is an effective way for both parties to revisit goals and expectations and also prompts a time to ask questions and get thorough feedback.
In the relationship between business and virtual assistant, punctual and effective communication is the golden key to getting things done.
Utilizing project management tools for task assignments and project tracking helps keep everyone organized and up-to-speed on the projects at hand. Task tracking tools like Asana and Airtable keep everyone focused and promote a non-turbulent flow of work between both parties.
Project management platforms offer a customizable system of assigning, prioritizing, and determining the timeline of tasks. Using these systems also highlights communication, making it possible for businesses to be involved in these processes as little or as much as they would like while being able to communicate details or changes needed for each step of every task.
On the other side of things, it’s equally important for your virtual assistant to understand the functionality of these programs and how to use them. Make sure you invest time into giving them the tools and resources needed to thrive!
Making sure everyone is clear on what their role entails and the responsibilities they will have from the start will help launch a good working relationship from the beginning. Giving your virtual assistant a clear understanding of what they can expect from you and the part that you will play in assigned projects and tasks will minimize the possibility of misunderstanding responsibilities and how each person expects the workflow to operate. This is a crucial aspect of establishing effective collaboration between you and your virtual assistant.
It won’t do any good to delegate copywriting tasks to an assistant that specializes in accounting and quickbooks. Being transparent about the work you will need done will only increase the quality of work your virtual assistant does.
Like all relationships, the connection between a business and its virtual assistant will thrive on trust and rapport. Of course, these things don’t happen overnight, but building a good relationship and establishing a level of faith and trust on both ends will go a long way in the partnership between you and your virtual assistant. Some ways to do this would be encouraging open communication, feedback, and question asking.
You will be your virtual assistant’s biggest resource, so make sure they feel comfortable coming to you for any concerns or inquiries that might. It is also important to recognize your virtual assistant’s efforts and achievements along the way.
Though they may not be physically in your office, they are still a valuable part of your team and deserve credit when it is due!
An SOP is a set of instructions and processes that will guide your virtual assistant in handling tasks with the utmost professionalism and efficiency for your business. Providing access to a regulated process for recurring tasks and scenarios will ensure that your virtual assistant is handling those things in a correct, consistent way.
SOPs are great for not only training purposes but also to refer to throughout their work with your business. It is also important to keep your SOPs updated to reflect any changes or improvements as it should be a well-used and readily available resource.
Encouraging your virtual assistant’s professional growth and skill development will open up new realms of possibilities for the work you do together. It will also strengthen their skills and ensure that the work they do will be up to industry standards.
Providing opportunities for training or access to relevant resources is a great way to encourage skill building and will help foster an environment that values practice, learning, and lifelong growth. It also makes for a great opportunity to acknowledge your virtual assistant’s progress and achievements!
Prioritizing these ideas and honing in on overall good communication with your virtual assistant will set both parties up for success. TikToks and other articles don’t always note the constant work it takes to have successful and efficient collaboration with your virtual assistant, but those who have tried it believe it is well worth it to hand off certain tasks to the professionals and focus on what you do best.
Effective collaboration with a virtual assistant requires proactive communication, mutual understanding, and ongoing support. By following these tips, entrepreneurs can set up a virtual workspace that fosters efficient teamwork and helps them confidently move their business forward.